Al Futtaim Private Company LLC
Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.About the Role
A leading automotive organization in Dubai is seeking an experienced Product Owner – Customer Engagement Platform (Builder) to join its digital transformation team. This role is focused on building, integrating, and enhancing a customer engagement platform that connects customer data, communication channels, service interactions, and AI-enabled experiences across multiple digital touchpoints.
Thank you for reading this post, don't forget to subscribe!The position is ideal for professionals with strong product ownership and technical integration experience who enjoy working in fast-paced, innovation-driven environments.
Key Responsibilities
- Design, build, and improve customer engagement platform capabilities.
- Integrate customer data, CRM, cloud, communication, and AI systems into a unified platform.
- Develop customer and vehicle data models to support personalized experiences.
- Create and optimize customer journeys across web, mobile, messaging, service, and digital channels.
- Implement AI-driven features such as automation workflows, personalized recommendations, and conversational experiences.
- Monitor platform performance and improve engagement, conversion, retention, and customer experience metrics.
- Collaborate with digital, technology, customer experience, operations, and data teams for successful delivery and launch.
- Ensure platform architecture, APIs, integrations, and orchestration workflows operate efficiently.
Required Skills
- Experience building and delivering customer-facing digital platforms.
- Strong understanding of customer data platforms (CDP), CRM systems, cloud platforms, and engagement tools.
- Knowledge of APIs, system integrations, customer data modelling, and platform architecture.
- Experience designing personalized cross-channel customer journeys.
- Familiarity with AI, machine learning, conversational AI, or automation technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and manage multiple priorities.
Qualifications
- Bachelor’s degree in Product Management, Computer Science, Engineering, Data Analytics, Business, or a related field.
- Approximately 8–12 years of professional experience.
- Experience in product management, platform ownership, digital platforms, customer engagement, or marketing technology environments.
- Hands-on experience working with engineering and data teams to deliver digital solutions.
- Experience in industries such as automotive, e-commerce, telecommunications, fintech, mobility, or similar customer-centric sectors is preferred.
Benefits
- Competitive salary package
- Performance-based incentives
- Health insurance and employee benefits
- Annual leave as per company policy
- Professional development and learning opportunities
- Exposure to large-scale digital transformation and AI initiatives
- Collaborative and innovation-focused work environment
Why Apply?
This opportunity allows experienced product professionals to work on modern customer engagement technologies, AI-enabled digital experiences, and enterprise-scale platform initiatives while contributing to the growth of a major organization in the UAE.
Location: Dubai, United Arab Emirates
Job Type: Full-Time