We are seeking an experienced Manager – Quality & Risk Management to lead enterprise-wide quality, governance, and risk management initiatives in Dubai, UAE. The successful candidate will be responsible for developing and implementing Quality Management Systems (QMS), Enterprise Risk Management (ERM), Business Continuity Management (BCM), and continuous improvement programs that support operational excellence and regulatory compliance. This role requires strong leadership, analytical thinking, and experience driving organizational transformation across multiple business functions.
Thank you for reading this post, don't forget to subscribe!Key Responsibilities
- Develop and manage the organization’s Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, monitoring, and reporting.
- Establish and maintain Business Continuity Management (BCM) plans to ensure business resilience and operational readiness.
- Oversee Quality Management Systems (QMS) and ensure compliance with ISO standards, regulatory requirements, and industry best practices.
- Lead internal and external audits, coordinate corrective actions, and ensure timely closure of audit findings.
- Drive continuous improvement initiatives using Lean, Six Sigma, and process optimization methodologies.
- Develop and monitor enterprise-wide Key Performance Indicators (KPIs) and performance dashboards to support strategic decision-making.
- Implement governance frameworks, internal controls, risk registers, and reporting processes to strengthen organizational compliance.
- Lead business process improvement and process re-engineering initiatives to enhance operational efficiency and service quality.
- Support the digital transformation of quality and risk management by implementing systems for audits, risk registers, KPI reporting, and continuous improvement tracking.
- Analyze customer feedback, employee engagement, and operational performance data to identify improvement opportunities.
- Promote a culture of quality, compliance, accountability, and continuous improvement across all departments.
- Collaborate with senior management and cross-functional teams to achieve business objectives and manage organizational change.
Requirements
- Bachelor’s Degree in Business Management, Engineering, Quality Management, Risk Management, or a related discipline.
- Proven experience in Quality Management, Enterprise Risk Management (ERM), Governance, and Business Continuity Management (BCM).
- Strong knowledge of ISO standards, Quality Management Systems (QMS), EFQM Excellence Model, Lean, and Six Sigma methodologies.
- Experience leading internal and external audits, compliance programs, and corrective action management.
- Ability to develop KPI frameworks, performance dashboards, and data-driven reporting systems.
- Strong understanding of governance frameworks, internal controls, risk assessment, and organizational compliance.
- Excellent project management, leadership, communication, and stakeholder management skills.
- Experience leading business transformation, change management, and cross-functional improvement initiatives.
Preferred Skills
- Expertise in enterprise risk assessment and governance.
- Strong analytical and problem-solving capabilities.
- Experience with audit management software, reporting tools, and digital quality management systems.
- Ability to lead organizational change while improving operational efficiency and service excellence.
- Commitment to continuous learning and delivering best practices in quality and risk management.
Why Join Us?
- Opportunity to lead enterprise-wide quality and risk management initiatives.
- Work in a dynamic and collaborative professional environment.
- Competitive salary and comprehensive employee benefits.
- Career development and leadership growth opportunities.
- Contribute to organizational excellence through innovation, governance, and continuous improvement.