Store Manager – Beauty Job Opening in Abu Dhabi, United Arab Emirates

Role Overview

The Store Manager is responsible for leading, planning, and overseeing all aspects of store operations to deliver exceptional customer service, achieve sales targets, and maintain profitability. This role requires strong communication and interpersonal skills to inspire the team, combined with analytical acumen to drive performance and growth. The ideal candidate is customer-focused, business-savvy, and results-driven, with a deep understanding of retail operations and sales analysis.

Key Responsibilities

Financial & Profitability

• Drive and monitor store sales performance to meet or exceed budgeted targets.
• Conduct monthly sales performance reviews with team members and implement action plans for improvement.
• Execute promotional strategies and ensure 100% implementation of programs, especially for exclusive products, providing feedback on effectiveness.
• Manage and control store operating expenses (OPEX), including utilities, supplies, and staffing costs.
• Recommend and implement cost-optimization initiatives.
• Maintain shrinkage levels below tolerance through regular compliance with Retail Operating Standards.

Commercial Excellence

• Ensure effective visual merchandising and timely stock replenishment.
• Monitor stock availability and accuracy of inventory adjustments (e.g. GAP reports, cycle counts, discrepancies).
• Deliver consistent customer service in line with Brand of Service Standards.
• Handle customer queries and complaints professionally, ensuring customer satisfaction.
• Promote and drive customer loyalty programs to meet participation targets.
• Implement and reinforce effective selling techniques to increase conversion and transaction rates.
• Communicate ongoing promotions and updates through regular team briefings.
• Validate the proper execution of promotional campaigns, visual displays, and pricing updates.

Operational Processes

• Ensure compliance with company policies, SOPs, brand standards, and grooming guidelines.
• Demonstrate a solid understanding of retail systems and reporting tools.
• Oversee controllable store expenses, risk management, asset protection, and inventory control.
• Liaise with mall management and oversee daily administrative tasks including banking, reporting, and customer transactions.

People Management & Development

• Plan and monitor personal development plans and on-the-job training interventions for team members.
• Identify learning opportunities and implement team development initiatives.
• Conduct performance reviews and career development discussions.
• Lead employee engagement strategies and execute related action plans.

Key Skills & Competencies

• In-depth knowledge of the beauty industry and latest trends
• Strong retail operations expertise (inventory, visual merchandising, POS systems, cash handling)
• Effective management and team leadership abilities
• High level of empathy and customer-centric mindset
• Strong problem-solving and decision-making skills
• Excellent communication and relationship-building skills
• Integrity, adaptability, and a proactive approach to challenges
• Team-oriented with a positive and initiative-driven attitude

Qualifications & Experience

• Education: Bachelor’s degree required; Master’s degree is a plus
• Experience: Minimum of 5 years’ experience in retail management, preferably in the beauty sector