Online Merchandiser Job in Dubai, United Arab Emirates

Role Overview

Marks & Spencer is looking for a detail-oriented and commercially driven Online Merchandiser to support daily trading and operations across our eCommerce website and Quick Commerce platforms (e.g., Deliveroo, Foodpanda, Instashop, Grab). A partner agency manages this outsourced role but operates closely with internal M&S teams. The ideal candidate will have hands-on experience with website content management, product catalogues, and third-party platforms, combined with strong analytical and coordination skills.

Key Responsibilities

1. Website Operations (KIBO CMS)

• Manage daily updates on the M&S website using KIBO.
• Build and update landing pages, promotional campaigns, and seasonal features.
• Support site merchandising to improve conversion rates and customer experience.
• Coordinate product launches with internal teams, ensuring accurate categorisation and tagging.
• Perform content testing and publishing to uphold high accuracy standards.

2. Quick Commerce Platform Management

• Maintain product listings, stock levels, pricing, and availability across Deliveroo, Foodpanda, Instashop, Grab, and others.
• Upload and manage digital assets to align with marketing campaigns.
• Monitor key performance metrics (e.g., cancellation rates, stock issues) and troubleshoot promptly.
• Tailor product descriptions, naming, and visuals for platform and market relevance.

3. Campaign Execution & Asset Coordination

• Work cross-functionally to gather and upload marketing content (email banners, homepage features, push notifications, PPC assets).
• Create content briefs based on seasonal trends and business goals.
• Track go-live dates and campaign milestones across platforms.
• Collaborate with SEO and performance teams to ensure optimised content.

4. Reporting & Analysis

• Generate daily/weekly performance and availability reports.
• Share insights and actionable recommendations to improve trading outcomes.
• Work with Trade Managers to refine digital merchandising based on analytics and user trends.

Your Skills and Strengths

• Excellent organisational and multitasking abilities.
• Strong communication skills in English; Arabic is a plus.
• Proactive and solution-focused with high attention to detail.
• Comfortable managing multiple digital platforms simultaneously.
• Ability to adapt visuals and messaging for local market relevance.
• Strong team player who can work independently and take initiative.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business, or a related field.
• 3+ years of experience in Online Merchandising, eCommerce Trading, or Web Content Management.
• Hands-on experience with CMS and eCommerce systems (KIBO, HCLDX, SAP preferred).
• Experience with Quick Commerce platforms is highly advantageous.
• Proficiency in using Google Analytics, Excel, and performance dashboards.

Why Join Us?

This role offers a fast-paced, collaborative environment within one of the region’s most recognisable retail brands. You’ll play a key part in executing digital excellence across both our owned website and third-party platforms, ensuring our products are seen, shopped, and sold effectively every day.