Job Overview
Alfanar Electric is seeking an experienced and service-oriented Hospitality & Housekeeping Supervisor to oversee housekeeping operations, hospitality services, and office support activities in Dubai, UAE.
The successful candidate will be responsible for maintaining high standards of cleanliness, hygiene, hospitality, and workplace organization across assigned company facilities. The role involves supervising housekeeping teams, coordinating hospitality arrangements for meetings and corporate events, managing office supplies, monitoring service quality, and ensuring efficient utilization of resources.
The ideal candidate should have a Bachelor’s degree in Hospitality Management or a related field, along with 10 to 15 years of relevant professional experience. Strong leadership, customer service, communication, and facility support management skills are essential.
Key Responsibilities
1. Housekeeping Operations and Service Quality
Supervise daily housekeeping and cleaning operations across assigned office buildings and company facilities.
Develop and implement cleaning schedules to maintain cleanliness, hygiene, and workplace standards.
Conduct regular inspections to ensure housekeeping activities meet established quality requirements.
Monitor housekeeping service performance and identify areas requiring improvement.
Address service complaints, resolve operational issues, and coordinate corrective actions.
Ensure cleaning materials, tools, and equipment are properly handled, maintained, and stored.
Maintain compliance with company housekeeping procedures and hygiene standards.
2. Hospitality and Corporate Event Support
Coordinate hospitality services for corporate meetings, business events, and VIP visits.
Ensure meeting rooms, reception areas, and designated hospitality spaces are properly prepared.
Arrange refreshments and other hospitality requirements according to company standards.
Coordinate with relevant departments to ensure timely delivery of hospitality services.
Monitor service quality and address issues affecting employee and visitor satisfaction.
Maintain professional hospitality standards across assigned facilities.
3. Office Facilities, Resources and Supplies Management
Monitor housekeeping and hospitality supplies to ensure continuous availability.
Coordinate the procurement and replenishment of cleaning materials and office support supplies.
Manage furniture requirements and coordinate furniture movements, reallocations, and arrangements.
Maintain accurate records of office furniture, space allocation, and assigned resources.
Ensure office facilities and support resources remain organized and accessible.
Coordinate with relevant teams to address office maintenance and facility support requirements.
4. Service Performance and Cost Control
Monitor housekeeping and hospitality service performance against established operational targets.
Track service-related expenses and ensure efficient utilization of allocated resources.
Review inspection reports, recurring complaints, and operational issues to identify improvement opportunities.
Implement corrective actions to improve service quality and operational efficiency.
Prepare periodic reports highlighting service performance, staffing requirements, operational gaps, and improvement initiatives.
Support cost-control measures while maintaining established service standards.
5. Team Supervision and Staff Development
Supervise housekeeping and hospitality employees to ensure effective daily operations.
Allocate duties and responsibilities according to operational requirements.
Arrange staff coverage during employee absences, vacations, and special company activities.
Monitor attendance and administer approved employee incentive schemes in accordance with company policies.
Evaluate team performance and identify training and development requirements.
Provide guidance and coaching on cleaning standards, hospitality procedures, workplace safety, and professional conduct.
Encourage teamwork, accountability, and continuous improvement among employees.
General Responsibilities
Operational Management
Execute planned activities to achieve departmental targets within established timelines.
Ensure effective utilization of manpower, materials, and other operational resources.
Monitor daily activities and prepare periodic performance reports.
Coordinate with relevant departments to ensure smooth facility and hospitality operations.
Problem-Solving and Service Improvement
Identify operational challenges and resolve housekeeping and hospitality-related issues.
Investigate service complaints and implement appropriate corrective actions.
Escalate complex operational matters to management when necessary.
Recommend improvements to existing service delivery procedures.
Quality Assurance
Maintain high standards of cleanliness, hygiene, hospitality, and customer service.
Establish effective inspection and quality-control procedures.
Ensure assigned services meet company expectations and operational requirements.
Business Process Improvement
Follow established company policies, procedures, and work instructions.
Identify opportunities to improve housekeeping workflows and hospitality service delivery.
Support process automation and improved resource management wherever applicable.
Health, Safety and Compliance
Ensure compliance with company health, safety, and environmental procedures.
Promote safe handling, usage, and storage of cleaning materials and equipment.
Maintain a safe, hygienic, and well-organized working environment.
Ensure all assigned activities comply with applicable company and regulatory requirements.
Academic Qualifications
– Bachelor’s degree in Hospitality Management or a related field.
Work Experience
10 to 15 years of relevant professional experience.
Experience in housekeeping supervision, hospitality operations, facility services, or corporate office support management is preferred.
Previous experience managing housekeeping teams and hospitality services in large facilities or corporate environments is advantageous.
Required Technical and Functional Skills
Work Order Management.
Housekeeping and Facility Services Management.
Hospitality Operations Coordination.
Strong Customer Service Skills.
Team Leadership and Staff Supervision.
Excellent Communication and Interpersonal Skills.
Business and Operational Knowledge.
Service Quality Inspection and Monitoring.
Resource and Inventory Management.
Cost Control and Performance Reporting.
Attention to Detail.
Problem-Solving and Decision-Making.
Time Management and Organizational Skills.
Ability to coordinate multiple operational activities.
Job Location
Saudi Arabia (UAE).
About Alfanar Electric
Alfanar is a leading company specializing in electrical manufacturing, engineering, energy, and infrastructure solutions. The company focuses on delivering quality products and services while supporting innovation, operational excellence, and sustainable development.