Job Overview
Al-Futtaim Automotive is seeking a customer-focused Parts Counter Representative in Dubai, UAE, to join its FAMCO Aftersales team. This is an excellent career opportunity for candidates with experience in automotive parts sales, customer service, inventory management, and aftersales operations.
The Parts Counter Representative will be responsible for handling customer enquiries, recommending suitable automotive parts and accessories, achieving sales targets, and ensuring the timely availability of spare parts. The role involves working closely with customers, Service Advisors, workshop technicians, Job Controllers, and other operational teams to deliver excellent customer service and support business growth.
The successful candidate should have good knowledge of automotive spare parts, experience with SAP and Electronic Parts Catalogue (EPC), and the ability to build strong customer relationships while achieving sales and revenue targets.
Key Responsibilities
Automotive Parts Sales and Revenue Growth
Achieve assigned automotive parts sales and revenue targets through effective sales strategies.
Identify opportunities to increase sales through upselling, cross-selling, and promoting relevant automotive accessories.
Understand customer requirements and recommend suitable spare parts, accessories, and maintenance solutions.
Develop and maintain strong relationships with customers to improve customer loyalty and retention.
Provide accurate information about automotive parts, availability, pricing, and product suitability.
Customer Service and Relationship Management
Handle customer enquiries and provide professional assistance with automotive parts requirements.
Deliver a positive customer experience through effective communication and timely service.
Coordinate with Service Advisors, Job Controllers, and workshop teams to ensure the availability of required spare parts.
Keep customers informed about parts availability, reservations, and delivery updates.
Address customer concerns and support the resolution of parts-related issues.
Parts Operations and Inventory Management
Process sales orders, parts reservations, and customer transactions accurately using SAP.
Maintain updated customer records and ensure accurate documentation of all sales activities.
Coordinate with inventory and warehouse teams to support efficient parts availability.
Assist with stock control, inventory monitoring, and regular stock audits.
Follow company policies, operational procedures, and established quality standards.
Support improvements in parts delivery performance and overall aftersales operations.
Teamwork and Business Performance
Work closely with Service Advisors, Parts Supervisors, Technicians, Job Controllers, and Workshop Managers.
Contribute to achieving departmental sales and operational objectives.
Support customer satisfaction initiatives and improve service delivery standards.
Maintain effective communication with internal teams to ensure smooth workshop operations.
Required Skills and Competencies
Candidates applying for Parts Counter Representative jobs at Al-Futtaim Automotive should demonstrate:
Strong customer service and relationship management skills.
Good understanding of automotive spare parts and aftersales operations.
Ability to achieve sales targets and identify revenue-generating opportunities.
Knowledge of automotive parts sales and accessories promotion.
Excellent verbal and written communication skills.
Strong stakeholder management and teamwork abilities.
Good attention to detail and accuracy in documentation.
Proficiency in SAP and Electronic Parts Catalogue (EPC).
Good working knowledge of Microsoft Office applications.
Strong organisational and problem-solving skills.
Ability to work effectively in a fast-paced, target-driven environment.
Customer-focused, honest, responsible, and culturally sensitive approach.
Education and Qualifications
Diploma or equivalent educational qualification.
An automotive-related educational background is preferred.
Relevant training or qualifications in automotive parts, sales, or aftersales operations will be advantageous.
Experience and Knowledge
3–5 years of relevant experience in the automotive industry.
Previous experience in automotive parts sales or parts operations is preferred.
Experience handling customer enquiries and providing automotive parts recommendations.
Practical knowledge of SAP and Electronic Parts Catalogue (EPC).
Understanding of automotive aftersales processes, workshop operations, and inventory management.
Good command of English is required.
Basic Arabic communication skills will be an added advantage.
About Al-Futtaim Automotive
Al-Futtaim Automotive is one of the Middle East’s leading mobility businesses, operating across eight countries in the Middle East, Asia, and North Africa.
With a portfolio of more than 25 internationally recognised automotive brands, the company offers a comprehensive range of mobility solutions, including passenger vehicles, commercial vehicles, and industrial equipment.