Job Overview
Al Tayer Motors is hiring a Customer Care Representative in Dubai, UAE, to support its customer service and vehicle service reception operations. The successful candidate will be responsible for welcoming customers, handling telephone enquiries, arranging service appointments and ensuring customers receive professional assistance throughout their visit.
This role is ideal for a customer-focused individual with excellent communication skills, a pleasant personality and experience in customer service or reception operations.
Key Responsibilities
Welcome customers visiting the service centre and provide a professional and friendly reception experience.
Handle incoming telephone calls efficiently and respond to customer enquiries in a courteous manner.
Provide customers with relevant information, service booking assistance and general guidance.
Coordinate customer appointments and direct visitors to the appropriate Service Advisor.
Ensure service customers are comfortably seated while waiting for assistance.
Support telemarketing activities and customer outreach campaigns.
Contact customers after their service centre visits to collect feedback and assess their satisfaction.
Coordinate with relevant departments to reduce customer waiting times and improve service efficiency.
Assist the reception team in managing courtesy vehicles.
Maintain cleanliness, hygiene and professional presentation of the reception area.
Follow company service standards and contribute to an excellent customer experience.
Qualifications and Requirements
Education:
– High school certificate or equivalent qualification.
Experience:
– 1–2 years of relevant experience in customer service, reception, front desk or a similar role.
Skills and Competencies:
Strong customer service and interpersonal skills.
Excellent verbal communication and telephone handling abilities.
A pleasant personality and professional appearance.
Ability to work effectively in a multicultural environment.
Good organizational and coordination skills.
Customer service training or certification will be an added advantage.
Ability to handle customer enquiries professionally and maintain a positive attitude.
Job Location
Dubai, United Arab Emirates (UAE)
Company: Al Tayer Motors
Job Title: Customer Care Representative
Industry: Automotive / Luxury Automotive / Customer Service