Job Overview
Al-Futtaim Retail is looking for a qualified and motivated Sales Supervisor to join its Toys “R” Us team at Mercato Mall, Dubai, UAE. This is an excellent opportunity for candidates with retail sales, customer service, and team leadership experience who want to develop their careers with one of the UAE’s leading retail groups.
As a Sales Supervisor, you will oversee daily shop floor activities, support sales team performance, maintain excellent customer relationships, and ensure smooth store operations. You will work closely with the store management team to achieve sales targets, improve customer satisfaction, and maintain high standards of product presentation and service quality.
Key Responsibilities
1. Customer Relationship Management and Business Development
- Support the sales team in building strong, long-term relationships with customers.
- Encourage employees to use clienteling tools and customer engagement techniques effectively.
- Promote a customer-focused approach throughout the store.
- Ensure team members have strong product knowledge to provide accurate recommendations.
- Assist store management with business objectives, sales reporting, performance analysis, and product training.
- Support promotional activities and initiatives designed to increase store sales.
2. Sales Leadership and Shop Floor Management
- Supervise daily shop floor activities and ensure adequate staff coverage during busy trading periods.
- Guide and motivate sales associates to achieve individual and store sales targets.
- Demonstrate excellent selling techniques and customer service as a role model.
- Monitor team performance and support employees in achieving their sales objectives.
- Communicate sales plans, key performance indicators (KPIs), and individual targets to the team.
3. Store Operations and Inventory Management
- Oversee store opening and closing procedures, including cash register reconciliation, bank deposits, and facility security.
- Ensure accurate processing of Point of Sale (POS) transactions.
- Supervise inventory activities, including stock transfers, receiving, repairs, and damaged merchandise.
- Maintain accurate inventory records and ensure stock control procedures are followed.
- Implement loss prevention policies and maintain compliance with company operational standards.
- Support efficient store organization and daily operational activities.
4. Team Leadership and Customer Service
- Provide guidance, coaching, and mentorship to sales team members.
- Handle customer complaints, product exchanges, and service inquiries professionally.
- Act as a communication link between sales employees and store management.
- Identify performance concerns and recommend appropriate improvement measures.
- Develop and implement action plans to improve store efficiency and team productivity.
- Maintain a positive, professional, and customer-focused working environment.
5. Brand Standards and Store Presentation
- Represent the Toys “R” Us brand through professional conduct and excellent customer service.
- Ensure store cleanliness, product displays, and visual merchandising standards are maintained.
- Promote company values, product quality, and brand expertise.
- Support store management in maintaining a welcoming and organized shopping environment.
Required Skills and Competencies
Candidates applying for Sales Supervisor jobs in Dubai should have the following skills:
- Strong leadership, team management, and employee coaching abilities.
- Excellent communication and interpersonal skills.
- Advanced problem-solving and decision-making capabilities.
- Strong customer service and relationship-building skills.
- Good understanding of retail sales operations and clienteling techniques.
- Ability to motivate employees and achieve sales targets.
- Strong product knowledge and sales management capabilities.
- Good numerical, analytical, and organizational skills.
Education and Experience Requirements
- High School Diploma or equivalent qualification preferred.
- 6 months to 1 year of experience in retail or hospitality as a Senior Sales Representative or Sales Supervisor.
- Good command of written and spoken business English.
- Computer proficiency, including Microsoft Outlook, Excel, and SAP.
- Strong numeracy and literacy skills.
- Ability to work in a fast-paced retail environment and manage multiple responsibilities.
About Al-Futtaim Retail
Al-Futtaim Retail is part of the Al-Futtaim Group, a diversified business organization with a legacy of more than 90 years. The company operates some of the world’s most recognized retail brands, including IKEA, ACE, Marks & Spencer, and the Inditex Group, serving customers across the Middle East, North Africa, and Southeast Asia.