Al-Futtaim Automotive is building a strong talent pool for future Technical Support Engineer job opportunities in Abu Dhabi, UAE. This opportunity is ideal for experienced automotive engineering professionals with advanced diagnostic skills and specialised knowledge of electric vehicles (EVs), plug-in hybrid vehicles (PHEVs), and modern automotive electrical systems.
As a Technical Support Engineer, you will provide advanced technical assistance to automotive service centres, helping technicians diagnose and resolve complex mechanical, electrical, and electronic vehicle issues. You will support service teams through remote troubleshooting and on-site visits, ensuring accurate repairs, improved workshop performance, and high customer satisfaction.
Candidates with extensive automotive service experience, Master Technician expertise, and knowledge of electric vehicle technology are encouraged to apply.
Key Responsibilities
As a Technical Support Engineer at Al-Futtaim Automotive, your main responsibilities will include:
Provide advanced diagnostic support for complex automotive electrical, electronic, and technical problems.
Investigate reported vehicle issues and recommend appropriate diagnostic procedures and repair solutions.
Deliver remote technical support to service centres and workshop technicians.
Conduct field visits to provide hands-on technical assistance when required.
Prepare detailed technical reports, quality assessments, and diagnostic findings.
Monitor technical cases and coordinate with relevant teams until issues are resolved.
Escalate critical or unresolved technical concerns to the appropriate management and technical stakeholders.
Analyse defective vehicle components and coordinate their submission for further technical investigation.
Provide practical coaching and on-the-job training to technicians to improve diagnostic capabilities and repair quality.
Support service teams in achieving Fix It Right performance and maintaining high repair standards.
Ensure service centres have access to updated technical documentation, service bulletins, software update equipment, and specialised diagnostic tools.
Promote modern automotive diagnostic procedures and effective vehicle repair techniques.
Support technical improvements across service operations to enhance customer satisfaction and workshop efficiency.
Required Skills and Competencies
Candidates applying for Technical Support Engineer jobs in the UAE should demonstrate the following skills:
Strong understanding of automotive electrical and electronic systems.
Advanced vehicle diagnostic and troubleshooting skills.
In-depth knowledge of onboard diagnostic systems and modern automotive technologies.
Good understanding of electric vehicle components, battery systems, and electric powertrains.
Knowledge of plug-in hybrid vehicle technology and related electrical systems.
Experience using advanced automotive diagnostic equipment and specialised repair tools.
Ability to investigate complex technical problems and identify root causes.
Strong technical report writing and documentation skills.
Excellent analytical, problem-solving, and organisational abilities.
Effective communication, leadership, and technician coaching skills.
Ability to work with different service teams and technical stakeholders.
Strong commitment to repair quality, customer satisfaction, and continuous improvement.
Educational Qualifications and Experience
To qualify for this Technical Support Engineer opportunity at Al-Futtaim Automotive, candidates should meet the following requirements:
Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical field.
Specialised training in electric vehicle technology may also be considered.
IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification will be an added advantage.
At least 6 years of experience in automotive service and repair operations.
Minimum 3 years of experience working as a Master Technician within an authorised automotive dealership or equivalent service environment.
Strong practical knowledge of automotive electronics, vehicle diagnostics, and modern vehicle systems.
Hands-on experience supporting electric and plug-in hybrid vehicle diagnosis and repairs.
Proven ability to resolve complex automotive technical issues and support workshop teams.
Strong leadership, communication, planning, and technical coaching abilities.
About the Technical Support Team
You will become part of a professional aftersales technical support team responsible for improving vehicle diagnostic performance, repair quality, and customer satisfaction.
In this role, you will collaborate with technical managers, workshop technicians, service centres, and other business stakeholders to resolve challenging vehicle concerns. Your technical expertise will help improve workshop efficiency, strengthen technician capabilities, and maintain consistent service standards across Al-Futtaim Automotive operations.
About Al-Futtaim Automotive
Al-Futtaim Automotive is part of the Al-Futtaim Group, one of the UAE’s leading diversified business groups. The automotive division represents internationally recognised vehicle brands and delivers automotive sales, servicing, maintenance, and mobility solutions across the region.
With a strong focus on innovation, technical excellence, and customer satisfaction, Al-Futtaim Automotive provides career opportunities for skilled professionals looking to grow in the automotive industry.