Senior Specialist, Customer Systems Development Jobs in Saudi Arabia (KSA) | alfanar Electric Careers.

Company: alfanar Electric | Location: Saudi Arabia (KSA) | Experience: 5–10 Years

alfanar Electric is seeking an experienced Senior Specialist – Customer Systems Development to lead the implementation, integration, and management of Odoo ERP solutions for wholesale customers. This role focuses on delivering effective digital solutions that improve customer engagement, streamline business operations, and enhance supply chain efficiency.

The successful candidate will manage the complete Odoo ERP implementation lifecycle, from project planning and customer requirement analysis to system deployment, user training, performance monitoring, and ongoing support. The role also involves coordinating with customers, IT teams, Odoo vendors, and implementation partners to ensure successful project delivery and long-term customer satisfaction.

Key Responsibilities

1. Odoo ERP Project Management and Implementation

• Lead the planning, execution, and delivery of Odoo ERP implementation projects for wholesale customers.

• Define project scope, timelines, milestones, resources, and deliverables in coordination with stakeholders.

• Monitor implementation progress and ensure projects meet agreed schedules and quality standards.

• Identify project risks, technical issues, and dependencies, and develop appropriate mitigation plans.

• Ensure successful system deployment and smooth transition to ongoing operations.

2. Customer Engagement and Business Requirements

• Serve as the primary point of contact between the company, wholesale customers, and Odoo implementation partners.

• Conduct customer assessments to understand business requirements and operational challenges.

• Gather requirements related to sales, inventory, warehousing, order management, and supply chain operations.

• Translate customer business needs into practical ERP implementation and system integration plans.

• Manage customer expectations and maintain alignment between project objectives and business requirements.

3. Vendor and Software License Management

• Coordinate with Odoo vendors and implementation partners on system configuration, customization, licensing, and technical support.

• Manage software license procurement, renewals, and allocation for customers.

• Monitor vendor performance and ensure compliance with agreed service-level agreements (SLAs).

• Coordinate with service providers to resolve implementation and system support issues.

4. ERP System Integration and Coordination

• Work closely with customer IT departments and technical teams to support successful system deployment.

• Coordinate the integration of Odoo ERP with customer business operations and existing systems.

• Oversee integration activities involving warehouse management, inventory control, order processing, and supply chain operations.

• Facilitate end-to-end system testing, validation, and implementation readiness.

• Ensure that implemented solutions support customer operational requirements.

5. Change Management and User Training

• Develop ERP implementation, rollout, and customer onboarding plans.

• Coordinate user training sessions and explain system functionalities and best practices.

• Support customers during system adoption and address challenges related to new processes.

• Encourage effective system utilization to maximize operational benefits.

• Provide guidance to users during implementation and post-deployment activities.

6. System Performance and Continuous Improvement

• Monitor Odoo ERP usage, implementation results, and customer satisfaction.

• Track key performance indicators (KPIs) related to customer adoption, operational efficiency, and retention.

• Identify opportunities for system enhancements and process improvements.

• Coordinate required system changes with customers, vendors, and internal stakeholders.

• Prepare project progress reports and implementation performance summaries for management.

7. Customer Relationship Management

• Build and maintain strong relationships with key customer stakeholders.

• Support long-term customer partnerships through effective ERP implementation and service delivery.

• Identify opportunities to expand system usage and improve customer value.

• Contribute to customer retention, satisfaction, and loyalty initiatives.

• Proactively address customer concerns and coordinate appropriate solutions.

General Responsibilities

• Complete assigned activities in line with operational targets and project delivery schedules.

• Use available resources efficiently to achieve project objectives within approved budgets and timelines.

• Prepare periodic reports highlighting project progress, deviations, and completed activities.

• Resolve operational and implementation issues and escalate complex matters when necessary.

• Maintain quality standards across system implementation and related business processes.

• Identify opportunities for automation, process improvement, and operational efficiency.

• Follow company policies, procedures, and applicable work instructions.

• Comply with relevant health, safety, environmental, and quality requirements.

Job Requirements

Educational Qualification

– Bachelor’s Degree in Information Management Sciences and Systems or a relevant field.

Work Experience

• 5 to 10 years of relevant professional experience.

• Experience in ERP implementation, customer systems development, or enterprise application management is relevant to this position.

• Practical knowledge of Odoo ERP implementation and integration for wholesale business operations is beneficial.

Technical and Functional Skills

• Applications Development Standards and Procedures.

• Applications Knowledge.

• Applications System Analysis.

• ERP implementation and project management.

• Customer requirement gathering and business process analysis.

• System integration and implementation coordination.

• Vendor and software license management.

• User training and change management.

• Project reporting and performance monitoring.

Key Competencies

• Strong project planning and coordination skills.

• Excellent customer relationship management abilities.

• Analytical thinking and problem-solving skills.

• Effective communication and stakeholder management.

• Ability to manage multiple implementation activities.

• Focus on customer satisfaction and continuous improvement.

Job Details