Al-Futtaim Retail is hiring a Shopping Experience Assistant in Dubai, UAE, to join its IKEA customer service team. This role is ideal for candidates with experience in retail customer service who enjoy helping customers, solving problems, and creating a positive shopping environment.
The successful candidate will support daily customer service operations, including managing the information desk, processing cash transactions, assisting with returns and exchanges, and responding to customer enquiries. The role also involves welcoming visitors, maintaining an organised shopping environment, and ensuring children’s safety in the IKEA Smaland play area.
If you have strong communication skills, a customer-focused attitude, and the ability to work efficiently in a busy retail environment, this could be an excellent opportunity to develop your career with Al-Futtaim Retail in Dubai.
Key Responsibilities
Customer Service and Shopping Assistance
Welcome customers when they arrive at the store and provide friendly, professional assistance throughout their shopping journey.
Help customers access shopping tools, catalogues, shopping bags, and trolleys.
Respond to customer enquiries and ensure their needs are handled efficiently.
Maintain high customer service standards and help reduce waiting times at service counters.
Handle routine customer complaints professionally and work towards effective solutions.
Cash Handling and Transaction Management
Process customer payments through cash, cheques, credit cards, vouchers, and automatic debit methods in accordance with company procedures.
Record all financial transactions accurately and follow established cash-handling procedures.
Count and document cash floats before the store opens and after trading hours.
Ensure collected cash is handled securely and properly accounted for.
Returns and Exchange Services
Assist customers with product returns and exchanges while ensuring a smooth and convenient service experience.
Follow IKEA’s returns and exchange policies while using authorised discretion to resolve customer concerns.
Identify recurring product defects, safety concerns, and transportation issues and report them to management.
Maintain accurate records of returns and exchange transactions.
Prepare daily, weekly, and monthly reports to support financial reconciliation and business performance analysis.
IKEA Smaland and Children’s Safety
Welcome families visiting the Smaland children’s play area and explain the admission requirements.
Ensure children remain safe and supervised within the designated play area.
Follow all Smaland safety procedures and operational guidelines.
Make necessary announcements and contact parents whenever assistance or attention is required.
Store Operations and Customer Support
Arrange IKEA services such as home delivery, furniture assembly, and measurement appointments.
Follow up on out-of-stock products in the self-service area and assist customers with relevant information.
Coordinate with the Duty Manager regarding customer complaints that require management support.
Follow company policies, standard operating procedures, and customer service guidelines.
Required Skills and Competencies
Candidates applying for the Shopping Experience Assistant position should demonstrate the following skills:
Excellent verbal communication and interpersonal abilities.
Strong customer service and relationship-building skills.
Good problem-solving and decision-making abilities.
Proactive attitude with the ability to handle customer concerns independently.
Accuracy and attention to detail when managing cash and financial transactions.
Ability to work effectively in a fast-paced retail environment.
Commitment to customer satisfaction and service excellence.
Qualifications and Experience
High school diploma or an equivalent educational qualification.
At least 2 years of experience in customer service, retail operations, or a similar role.
Good English communication skills are required.
Knowledge of Arabic will be considered an advantage.
Strong interpersonal and customer-handling skills.